Trusted by the top restaurant operators across the globe
A built-in ticketing system for maintenance requests, IT issues, and marketing tasks. Create tickets, assign them, track progress, and set up recurring templates.
Walk-in cooler temp alarm
Downtown · Maintenance · #MT-1247
Ticket created
9:15 AM
Walk-in cooler temp reading 48°F
Sarah M.
Photo attached
9:16 AM
Thermometer showing high temp
Sarah M.
Assigned to
9:17 AM
Mike R. (Maintenance lead)
System
Status: In Progress
9:45 AM
Checking compressor and seals
Mike R.
Comment added
10:20 AM
Door seal was damaged. Replaced. Temp recovering.
Mike R.
Status: Resolved
11:00 AM
Temp back to 38°F. Monitoring for 24h.
Mike R.
Open Tickets
POS terminal #3
Midtown
Dishwasher leak
Westside
Replace light fixture
Downtown
This Week
8
Created
6
Resolved
Trusted by the top restaurant operators across the globe
Why it matters
Facility issues get reported verbally, written on sticky notes, or mentioned in passing, then forgotten. Without a system, problems go unresolved, equipment deteriorates, and managers lose track of what needs attention.
Rightwork's ticketing system gives every location a structured way to report, assign, and track issues. Whether it's a broken dishwasher, an IT request, or a marketing task, everything lives in one place with clear ownership and status tracking.
See how it worksHow it works
Create tickets for any issue type, maintenance, IT, or marketing. Assign them to specific employees with clear ownership.
Add comments, updates, and photos to tickets. A full timeline shows the history of every issue from report to resolution.
Track tickets from creation through resolution. See what's open, in progress, and completed at every location.
Set up recurring tickets for routine maintenance, equipment checks, deep cleaning, safety inspections. Tickets are auto-generated on schedule.
Every issue is tracked with a ticket, an owner, and a status, nothing falls through the cracks. Recurring templates ensure routine maintenance happens on schedule, and managers see all open issues across their locations.
Maintenance Tickets
All locations
Walk-in cooler temp alarm
Downtown · 2h ago
POS terminal #3 frozen
Midtown · 5h ago
Dishwasher leak
Westside · 1d ago
Replace dining room light
Downtown · 2d ago
Deep clean hood vents
Airport · 3d ago
Open
2
In Progress
1
Completed
2
Testimonials
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Will and his team at Rightwork partnered with our pilot store manager to not only train but also made themselves available for 24-hour support. The platform itself is easy to set-up and navigate, plus the business intelligence enhances managers ability to make sound business decisions.
See how Rightwork helps restaurants improve efficiency, lower labor costs, and perform better at every location.